1.Product Policies

Tabja offers two types of products:

  • Custom-made products – All products, including sizes XS, S, M, L, XL, and XXL, are made-to-order according to the customer's request. This means every piece is crafted specifically for the client, ensuring a unique and high-quality fit. Customers can place an order directly or contact us on WhatsApp for additional customization.
  • Made-on-request products – Products designed based on customer requests for both sizing and design, available through our communication channels.

Since all products are custom-made, if a customer places an order in a standard size (XS, S, M, L, XL, XXL) without contacting us, our team will follow up via WhatsApp or email or iMessage to request their measurements. This ensures their selected size aligns with their body proportions, preventing incorrect sizing. If a customer does not confirm their measurements or other details related to the product, they accept full responsibility for any sizing & other issues, and Tabja will not accommodate returns or exchanges.

If the ordered product is handmade or contains handwork, the customer understands that it cannot be recreated identically, as it is made by hand and not by machine. The product will be approximately 95-97% similar if the beading and material used match the promoted product.

Tabja products take 3–45 days to be produced, depending on complexity. Customers will be informed by our Sales Team about the delivery timeframe & other details.

Exceptions to the 3–45 day timeframe include cases where the material is out of stock and needs to be sourced, as well as unforeseen circumstances. Customers will be notified by our Sales Team in such cases.

2.Shipping policy

The shipping costs will be covered by Tabja. This excludes custom’s fees and VAT.

Tabja offers worldwide shipping. The courier companies used for shipping are depending on your location:

  1. DHL Express
  2. UPS Express

The products can only be shipped during weekdays.

The product(s) take(s) 2-4 business days to arrive at Customer’s delivery address (not including your customs process that might take).

The express posts typically write the estimated delivery date a few days later than the actual delivery date in case of emergencies, which means that the product will arrive earlier and that the Customer shouldn’t be alarmed.

Once the product(s) is(are) delivered, the Customer is required to sign the package. If the package is not signed, courier posts will attempt to deliver the package a few more times and get in contact with the Customer.

2.1.Customs

Upon arrival in the destination country or area, the contents of your order may be subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.) for which the recipient of the order is responsible.

We are not responsible for any customs fees incurred on your order.

If you receive your order and accept to pay the Customs fees upon delivery, the Vendor will not issue refunds for the same in case of return of the purchased products.

Customs processing may delay the delivery of your order.

Should you experience such delays please check with your local Customs offices.

 

3. Refund Policy

We have a 24-hour return policy for custom-made products in sizes S, M, L, XL, and XXL, meaning you have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received—unworn, unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, contact us at info@tabja.shop. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return questions, contact us at info@tabja.shop.

Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.

If approved, the refund will be processed and credited to your original payment method within 30 days.

Any duties, taxes, shipping fees, and other delivery-related charges are non-refundable. If your return is rejected, you may choose to have the product shipped back to you at no cost. If you decline, Tabja reserves the right to retain the product and the amount paid for it.


3.1 Exceptions / Non-Returnable Items

The following items are non-returnable:

  • Made-on-request products (custom-made based on the client’s confirmed measurements and design).
  • Sale items and purchases using sale codes.
  • Gift cards.

We will notify you once we’ve received and inspected your return, and inform you whether your refund has been approved. If approved, you will be refunded automatically to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.


3.2.Exchanges

There is no international exchange policy at Tabja.

With regards to measurements and dresses that are customized, there can always be small deviations since it is not possible to have a perfect fit without having at least one fitting.

The seller is not responsible for any defects after the dress is delivered to the Customer. Tabja does not ship dresses with defects. Every order is going through a Quality control, which is made by a professional and experienced staff member

3.3 Reporting Issues

All claims must be submitted within 24 hours of delivery.

  • Claims must include clear photographic evidence of the issue.
  • Claims raised beyond this period will not be considered.


4. Quality Assurance


All items pass a rigorous quality control process before shipping. Tabja does not ship defective products.


5. Approval Process for Custom Orders

For custom-sizing and made-on-request products:

  • Customers will receive detailed photos of the completed product prior to shipping.
  • Written approval must be provided by the customer before the product is dispatched.
  • By providing approval, customers confirm the product meets their specifications and waive the right to disputes related to design or measurements.